Shipping policy

We know you want to receive your items quickly, and safely - and this is also our priority.

DISPATCH TIME

We aim to ship no later than the next working day after receiving your order, and often, we are able to ship the very same day. For customers who select express delivery, orders placed before 1.00pm will be shipped the same day.

DELIVERY TIMES

We are located on the beautiful Sunshine Coast in Australia (it's worth a visit, we promise!). As beautiful as it is, it is also on the other side of the world for our North American, UK and European customers, so shipping can take time! We are currently working on some faster options, but for now, shipping usually takes between 6 to 14 working days to these destinations (ie up to 3 weeks).

You can track your order at any time from the email you receive from us once you place your order, or through the "ShopPay" app if you used ShopPay as your payment method. You can also write to us and we will very gladly help you to track your order!

INTERNATIONAL LOCAL GOVERNMENT DUTIES TERMS & CONDITIONS

Overseas Taxes, Duties and/or Tariffs may be payable by you depending on your country.

European Union - Your local government will generally apply GST/VAT upon arrival. This varies per country so check your local regulations. PLEASE NOTE: As of July 1st 2021, the EU has removed the 22 Euro de minimis limit. This means that your order will be subject to VAT upon arrival. Unfortunately, we cannot pre-pay these taxes on your behalf.

Please contact your local customs office for more information and estimates. 

Any local government import and duties incurred are the responsibility of the recipient. Please understand that this is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be, as we are unable to estimate these in advance.

If you choose to refuse a shipment or a parcel is returned to sender, we reserve the right to charge a fee to cover the costs incurred of shipping, handling and merchant fees associated. 

 

If you have any questions about shipping or duties, please don't hesitate to contact us!