Refund policy

Buy-back Guarantee

We believe you should be able to buy with total confidence. Because we create some innovative products that are not available anywhere else, we understand that you will not be able to try those products before buying. That's why we offer a buy-back guarantee on our training aids - currently, we offer this guarantee on all our SteadyHands riding gloves and on EngagedRider resistance bands.

Our buy-back guarantee means that we purchase the items back from you at full price, including shipping. The items can be lightly used, as we understand you may have tried them, but must still be in good condition.

Before buying them back from you, we will offer you some guidance on using our training tools to get the most out of them. However, if you follow our guidance and they're still not working for you to make you a better rider, we will then buy them back.

Contact us if you'd like to know more.

12-Month Warrantee

All of our products come with a 12-month warrantee. If they break or fail within 12 months of use, please let us know, and we will replace them free of charge, with free postage (please note that we are constantly innovating and improving our products, so your product may be replaced by a newer version).

We will also provide a refund, and reimburse you for return shipping, if your product arrives in a damaged condition, or does not do what it is supposed to. You may need to provide us with a photograph to explain the problem.

Get in touch with us if you have any questions!

Exchanges

We want you to have products that fit you well, so that you can get the most out of them. If you accidentally picked the wrong size, don't stress. Just get in touch with us, and we'll let you know how to send your item back for a free replacement. You will not need to pay postage on the first exchange, and subsequent exchanges are on a case-by-case basis.